Mango Return Policy Review

Mango Return Policy Review
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Introduction

Mango is a popular clothing brand known for its trendy and stylish apparel. With a wide range of products available, it’s no wonder that many customers turn to Mango for their fashion needs. However, what happens if you’re not satisfied with your purchase? In this article, we will review Mango’s return policy and provide you with all the information you need to know.

Returning In-Store Purchases

If you made a purchase at a Mango physical store, you can return it within 30 days of the original purchase date. You will need to bring the item along with the original receipt and any tags or labels attached. Once you return the item, you can choose to receive a refund, exchange it for another item, or receive a store credit.

Returning Online Purchases

For online purchases, Mango offers a 30-day return policy as well. To initiate a return, you need to log in to your Mango account and go to the “My Orders” section. From there, you can select the item you want to return and follow the instructions provided. Mango provides a prepaid return label, so you won’t have to worry about shipping costs.

Conditions for Returns

There are a few conditions that Mango requires for returns. First, the item must be in its original condition, unworn, and with all tags and labels attached. Mango also requests that you return the item in its original packaging to ensure its protection during transit. If the item is damaged or shows signs of wear, Mango may not accept the return.

Refunds and Exchanges

If you choose to receive a refund, Mango will process it within 10 business days of receiving the returned item. The refund will be issued to the original form of payment. If you prefer to exchange the item for a different size or color, Mango will do its best to accommodate your request, subject to availability.

Store Credit

If you opt for store credit instead of a refund or exchange, Mango will provide you with a gift card equal to the value of the returned item. You can use this gift card for future purchases either in-store or online. The store credit does not expire and can be combined with other promotions or discounts.

Frequently Asked Questions

1. Can I return sale items?

Yes, Mango accepts returns for sale items. However, keep in mind that the refund will be issued for the discounted price paid, not the original price.

2. Can I return swimwear or lingerie?

Due to hygiene reasons, Mango does not accept returns for swimwear or lingerie unless the items are faulty or damaged.

3. Do I need a receipt to return an item?

Yes, Mango requires a receipt or proof of purchase for all returns. This helps verify the original purchase and ensures a smooth return process.

4. Can I return an online purchase to a physical store?

Yes, you can return an online purchase to a Mango physical store. Simply bring the item, along with the original receipt and any other required documentation, to the store.

5. What if I receive a faulty or incorrect item?

If you receive a faulty or incorrect item, Mango will cover the return shipping costs. Contact Mango’s customer service to initiate the return process and receive further instructions.